Refund policy

 

Return Policy

We value your satisfaction and have implemented a return policy that protects both our customers and our business. Please review the details below:

Return Eligibility

You have 14 days from the date of receiving your item to request a return. To qualify:

  • The item must be in its original condition: unworn or unused, with tags, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

To initiate a return, please contact us at info@ruifloristsupplies.com.au. Returns should be sent to:

15/11 Friars Road, Moorabbin 3189 VIC

Once your return is approved, we will provide a return shipping label and detailed instructions. Items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if:

  • Your item is defective or damaged.
  • You received the wrong item.

We will evaluate the situation and resolve the issue promptly.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Additionally, sale items and gift cards are non-returnable. If you have concerns about your specific item, please contact us for clarification.

Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
  • For buyer-initiated returns (e.g., change of mind, incorrect ordering), the buyer is responsible for return shipping costs.
  • Please note that refunds apply to the product value only.
    Return postage costs are the responsibility of the customer, and original shipping fees are non-refundable.

Frequent Returns

To protect against misuse, we reserve the right to flag accounts with excessive returns as high-risk. Such accounts may face order limitations or additional requirements, such as prepayment of return shipping or deposits.

Verification and Unresponsive Returns

For orders flagged for verification, if we do not receive a response to our email within 7 days, the order will be canceled. Any refunds will be processed after deducting applicable administrative fees (e.g., payment gateway costs).

Refunds

We will notify you once we receive and inspect your return. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@ruifloristsupplies.com.au.

Fraud Prevention and Inspection

  • All returned items are subject to inspection. If items do not meet the return criteria, they will be sent back to the buyer without a refund.
  • Fraudulent activity, such as submitting false claims or malicious returns, will result in the refusal of future services and potential legal action.

Dispute Resolution

For small issues, such as missing or incorrect items, we may offer partial refunds or replacements to resolve the matter quickly without requiring a full return.

Thank you for understanding and cooperating with our return policy. For further inquiries, please reach out to us at info@ruifloristsupplies.com.au.